IT CHRONICLE
Home Home Il Progetto The Project Il Team The Team Strumenti di Rete Tool Kit Chiave PGP PGP Key Chi sono About Servizi Services EN
[ DOTT. FRANCESCO_RUSSO ]

ICT JOB DIARIESICT JOB DIARIES

List topics List topics
[ DOTT. FRANCESCO_RUSSO ]

Consulente ICT ICT Consultant

> Bridging Technology, Risk Management & Business

Il Profilo
Con oltre 25 anni di esperienza in reti, sistemi e IT risk management, mi occupo di amministrazione On-Premise e Cloud. Aiuto organizzazioni e imprese a garantire la conformità normativa (GDPR, ISO 27001, NIS 1 e 2) e offro servizi avanzati di Digital Forensics. Il mio obiettivo acquittal è consolidare il mio ruolo di esperto in Cybersecurity e Intelligenza Artificiale Generativa, operando a livello internazionale in modalità remote-first.

Esperienza sul Campo
Dal 2005 sono Programmatore Sistemista e Privacy Manager per il Consorzio per la Bonifica della Capitanata, ruolo a cui affianco una continua attività di consulenza per realtà sanitarie e studi legali (Gruppo Salatto, Studio Torlontano, ecc.). Gestisco operativamente attività di DFIR (Digital Forensics and Incident Response), Business Continuity, Disaster Recovery e mitigazione dell'impatto dei rischi IT. In passato, ho coordinato team internazionali come IT Project Manager tra Amsterdam e Tallinn.

Visione Strategica e Competenze
Comprendere l'infrastruttura richiede anche una solida visione aziendale. Per questo ho integrato il mio background tecnico (Windows/Linux Server, reti TCP/IP, Firewall) con una Laurea Magistrale in Scienze Economiche conseguita con lode. Unisco l'approccio ingegneristico alle metodologie manageriali e Agile (ITIL v.3, Scrum, Six Sigma). Attualmente sto espandendo le mie competenze attraverso i percorsi ufficiali Google come Cybersecurity Expert e Generative AI Leader.

Oltre il codice
Lavoro correntemente in inglese (certificazione C2 Cambridge) e conosco altre tre lingue. Quando non sono alle prese con server o incident response, ricarico le energie a contatto con la natura, pilotando droni (UAS Open A1/A3), dedicandomi alla fotografia o sperimentando nuove tecniche ai fornelli.

Formazione in corso

  • Professional Cloud Architect (Google Cloud)

Formazione Accademica

  • Master in Gestione delle imprese e delle società MA659 (30/30)
  • Laurea Magistrale in Scienze Economiche LM-56 (110/110 e Lode)
  • Laurea Triennale in Scienze dell'Economia e della Gestione Aziendale L-18 (94/110)

Certificazioni
Di seguito l'elenco completo delle certificazioni conseguite, dei corsi di specializzazione e dei badge ottenuti, a testimonianza del continuo aggiornamento tecnico e professionale:

  • Cybersecurity Foundations Professional Certificate (ID: 51934206)
  • Microsoft Certified: Azure Fundamentals
  • Foundations of Operationalizing MITRE ATT&CK
  • Foundations of Purple Teaming
  • Autopsy Basics and Hands On – Digital Forensics (ID: YRXYSTQBK8)
  • GrassHopper Javascript – Coding Fundamentals, Coding Fundamentals II, Array Methods, Animations
  • Project Management Essentials Certified (ID: 55005870)
  • Scrum Foundation Certificate (SFPC) (ID: 43043593)
  • Six Sigma White Belt (ID: 55005099)
  • Six Sigma Yellow Belt (ID: 729673)
  • ITIL v.3 Foundation (ID: GR750562993FR)
  • Cybersecurity Essentials – Cisco Netacad
  • Introduction to Cybersecurity – Cisco Netacad
  • Introduction to Cisco Packet Tracer – Cisco Netacad
  • Introduction to Internet of Everything – Cisco Netacad
  • Google Analytics for Beginners
  • Google Digital Training (ID: R7ZXBVRRR)
  • The EU GDPR - An Introduction (ID: UC-0HROEMGN)
  • Eipass Progressive (ID: 8B77A028CB)

The Profile
With over 25 years of experience in networks, systems, and IT risk management, I specialize in On-Premise and Cloud administration. I help organizations ensure regulatory compliance (GDPR, ISO 27001, NIS 1 and 2) and provide advanced Digital Forensics services. My current goal is to consolidate my expertise in Cybersecurity and Generative AI, collaborating internationally in a remote-first work environment.

Field Experience
Since 2005, I have served as the System Programmer and Privacy Manager for the Consorzio per la Bonifica della Capitanata, alongside continuous consulting work for healthcare facilities and law firms. I operationally manage DFIR (Digital Forensics and Incident Response), Business Continuity, Disaster Recovery, and IT risk mitigation. Previously, I coordinated international teams as an IT Project Manager between Amsterdam and Tallinn.

Strategic Vision & Skills
Understanding IT infrastructure also requires a solid business vision. That is why I integrated my technical background (Windows/Linux Servers, TCP/IP networks, Firewalls) with a Master's Degree in Economics (Summa Cum Laude). I combine an engineering approach with managerial and Agile methodologies (ITIL v.3, Scrum, Six Sigma). I am currently expanding my skill set through the official Google Cybersecurity Expert and Generative AI Leader paths.

Beyond the code
I am fluent in English (Cambridge C2 certification) and have knowledge of three other languages. When I am not dealing with servers or incident response, I recharge my energy by immersing myself in nature, flying drones (UAS Open A1/A3), practicing photography, or experimenting with new cooking techniques.

Formazione in corso

  • Professional Cloud Architect (Google Cloud)

Academic Background

  • Postgraduate Master in Corporate and Business Management (MA659)
  • Master's Degree in Economics LM-56 (Summa Cum Laude)
  • Bachelor's Degree in Economics and Business Management L-18 (94/110)

Certifications
Below is the complete list of certifications, specialization courses, and badges achieved, demonstrating a continuous commitment to technical and professional development:

  • Cybersecurity Foundations Professional Certificate (ID: 51934206)
  • Microsoft Certified: Azure Fundamentals
  • Foundations of Operationalizing MITRE ATT&CK
  • Foundations of Purple Teaming
  • Autopsy Basics and Hands On – Digital Forensics (ID: YRXYSTQBK8)
  • GrassHopper Javascript – Coding Fundamentals, Coding Fundamentals II, Array Methods, Animations
  • Project Management Essentials Certified (ID: 55005870)
  • Scrum Foundation Certificate (SFPC) (ID: 43043593)
  • Six Sigma White Belt (ID: 55005099)
  • Six Sigma Yellow Belt (ID: 729673)
  • ITIL v.3 Foundation (ID: GR750562993FR)
  • Cybersecurity Essentials – Cisco Netacad
  • Introduction to Cybersecurity – Cisco Netacad
  • Introduction to Cisco Packet Tracer – Cisco Netacad
  • Introduction to Internet of Everything – Cisco Netacad
  • Google Analytics for Beginners
  • Google Digital Training (ID: R7ZXBVRRR)
  • The EU GDPR - An Introduction (ID: UC-0HROEMGN)
  • Eipass Progressive (ID: 8B77A028CB)
> author identified
Foto Francesco Russo

IT First Aid - Ep. 30: "This app has been blocked for your protection"


You are trying to install an old (perhaps management) software that is perfectly legitimate, but a large red Windows screen yells at you: "This app has been blocked for your protection". There is no "Run anyway" button.

1. The Certificate Block

The UAC (User Account Control) intercepts software whose digital signature certificate has expired or been revoked. Right-click the downloaded .exe file, go to Properties. If you see a security warning at the bottom, check the "Unblock" box and hit Apply.

2. Forced Launch via Terminal

App Lock


If Windows continues to block it, use Admin authority. Open the Command Prompt by running it as Administrator. Navigate using the cd command to the folder where the file is located (e.g., cd C:\Downloads) and type the name of the executable (e.g., setup.exe). Being launched from an already verified environment with maximum privileges, the installation will bypass the graphical block.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 29: Forgot Windows Local Password


Warning: this maneuver is exactly why we sysadmins always insist on encrypting drives with BitLocker. If the account is local (not linked to a Microsoft email) and unencrypted, here is the classic "skeleton key" trick.

Forgot Password


1. The Utilman Trick

Boot the PC with a Windows installation USB drive. Use Shift+F10 to open the command prompt. The game involves navigating to the System32 folder and renaming the Accessibility executable (utilman.exe), replacing it with the command prompt (cmd.exe).

2. The Brutal Reset

Rebooting the PC normally, when you reach the lock screen, clicking on the Accessibility icon in the bottom right will open a command prompt with maximum privileges (SYSTEM). Just type net user username newpassword to force the change and get back into the system. No formatting required.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 28: Bluetooth paired but won't connect


Your headphones or mouse show up in the "Paired" devices list, but clicking Connect does absolutely nothing. Endlessly removing and re-adding the device sometimes doesn't help if the radio stack is frozen.

Bluetooth Service


1. Restarting Radio Services

Press Win + R, type services.msc, and hit Enter. Look for the Bluetooth Support Service (or bthserv). If it's stopped, Start it; if it's already running, give it a nice Right-click > Restart. Do the same for related services you find nearby (like Bluetooth Audio Gateway Service).

2. The Troubleshooter

If restarting the daemon isn't enough, go to Settings > System > Troubleshoot > Other troubleshooters and run the one dedicated to Bluetooth. Windows will force a reset of the internal antenna's radio driver.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 27: Can't access Network Folders or NAS


You just set up a corporate NAS or a printer with a shared folder, but your PC categorically refuses to see it on the Network, giving you a generic error.

SMB 1.0


1. Network Discovery

First common oversight: ensure your connection profile is set to "Private" and not "Public", otherwise the Windows firewall will close sharing ports by default.

2. The SMBv1 Protocol Demon

If the NAS or network device is a bit old, it uses the SMBv1 protocol to communicate. For security reasons (ransomware prevention), Windows 10/11 disables it out of the box. Press Start, type "Turn Windows features on or off", scroll down to "SMB 1.0/CIFS File Sharing Support", expand it, and check the "SMB 1.0/CIFS Client" box. Reboot your PC.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 26: High CPU from Antimalware Service Executable


Your computer is struggling; you open Task Manager and see a process at the top of the list called Antimalware Service Executable devouring RAM and CPU. It's the Windows Defender background engine.

1. The Scanning Paradox

The reason it gets stuck is often surreal: the antivirus is incessantly checking its own folder and files in an infinite loop.

High CPU from Antimalware Service


2. The Exclusions Trick

Open Windows Security > Virus & threat protection. Under settings, click on "Manage settings" and scroll down to Exclusions. Click "Add or remove exclusions". Choose "Process" and type exactly MsMpEng.exe. Also add a Folder exclusion pointing to C:\ProgramData\Microsoft\Windows Defender. Now the antivirus will breathe.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 25: "Connection is not private"


You open Chrome, try to go to Google or social media, and a giant red warning appears: "Your connection is not private". You switch browsers and the problem persists on every HTTPS site. You are not being hacked.

1. The Time Problem

SSL security certificates (the green padlock on websites) rely on strict issuance and expiration dates. If your PC's clock is out of sync (perhaps due to a dead motherboard CMOS battery), the browser will think the website's certificates are from the future or the past, invalidating them.

The Time Problem


2. Forced Synchronization

Go to Settings (Win + I) > Time & language. Ensure that "Set time automatically" is enabled, but more importantly, click on the "Sync now" button. By updating the clock with global NTP servers, websites will magically become accessible again.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 24: PC waking up from sleep by itself


You put the PC to Sleep at night, and at 3 AM it lights up the room, turning itself back on like a horror movie. The culprit is always an "overly sensitive" peripheral or a hidden scheduled task.

Auto Wake Up


1. Catch the Culprit

Open the Command Prompt (cmd) and type this magic sysadmin command: powercfg -lastwake. This command will tell you exactly what triggered the last wake event (often it's the network adapter or the mouse).

2. Revoke Permissions

If it's the mouse picking up vibrations, open Device Manager, right-click on your Mouse > Properties. Go to the Power Management tab and uncheck "Allow this device to wake the computer". Peaceful sleep guaranteed.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 23: PDFs keep opening in Edge


You installed Adobe Reader or your favorite PDF viewer, double-click a file, and... Microsoft Edge opens. You change it, and after the next reboot, it opens with Edge again. Extension hijacking policies are ruthless.

PDFs keep opening


1. The Definitive Method

Don't use the "Open with" command. Go to Windows Settings (Win + I) > Apps > Default apps.

2. Force the Extension

Scroll down to the bottom and select "Choose default apps by file type" (on Win 10) or use the search bar by typing .pdf directly (on Win 11). Click on the Edge icon that appears next to it and brutally force the change by selecting your preferred program. Windows will now stop trying to use its browser as a Swiss Army knife.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 22: Folder Access Denied


You transferred a hard drive from an old PC or tried to modify a specific folder, but Windows denies you access even if you are an Administrator. The blame lies with the ACLs (Access Control Lists).

Folder Access Denied


1. Taking Ownership

Right-click the inaccessible folder > Properties > Security tab > click on Advanced. At the top, you will see "Owner: TrustedInstaller" or an unknown alphanumeric code. Click on Change.

2. Apply Permissions

Type your username or simply "Administrators", press "Check Names", and hit OK. Pay close attention: check the box "Replace owner on subcontainers and objects" before hitting Apply. Now that you are the legal owner of the files, you can delete or modify them at will.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 21: Windows Search broken


You press the Start button, begin typing the name of a file or program and... nothing. The menu closes or loads indefinitely. The indexing database is corrupted.

Windows Search broken


1. Restart the Process

Open Task Manager (Ctrl+Shift+Esc), go to the "Details" tab, and look for the SearchUI.exe (or SearchHost.exe on Windows 11) process. Right-click and select End task. Windows will restart it automatically, clearing temporary glitches.

2. Rebuild the Index

If that isn't enough, the index needs to be reset. Press Win + R, type control to open the classic Control Panel. Go to Indexing Options > Advanced. Under the Troubleshooting section, click the Rebuild button. It might take a while, but your search engine will be flawless again.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 20: Keyboard typing wrong characters


You are typing a document quickly, you press the letter "W", and a "Z" appears on the screen. Punctuation symbols no longer match the keys. It's not a virus; it's a phantom Windows shortcut.

1. The Cursed Shortcut

Keyboard typing wrong characters


Without meaning to, you pressed Alt + Shift or Win + Spacebar. This move instantly swaps your keyboard layout from QWERTY to QWERTZ or AZERTY. Press the combination again to revert it.

2. Fixing it at the Root

To prevent this from happening again, go to Settings (Win + I) > Time & language > Language & region. If you see installed languages you don't use, click the three dots next to them and select Remove. No alternate language, no accidental swapping.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 19: C Drive Full? How to Safely Free Up Hidden Gigabytes

The Problem: The C Drive Bar Turns Red

Your local C drive bar has suddenly turned red. You have emptied the recycle bin and cleared out your old download folders, but dozens of Gigabytes are still missing. Here is where these ghost files are hiding and how to safely recover your storage space without compromising OS stability.

Ghost Files


The Solution: Deep Cleanup and Automation

1. The Hidden Windows Update Folder

Every time Windows installs a major update, the system keeps a massive backup of the previous files just in case you need to perform a rollback. To remove this data surgically:

  • Press Start and type Disk Cleanup.
  • Run the utility with elevated privileges by clicking Run as administrator (or by clicking the Clean up system files button inside the app).
  • Scroll through the list, check the box for Windows Update Cleanup (on systems that haven't been maintained in a while, this can easily exceed 20 GB!), and click OK.

2. Automate with Storage Sense

In IT Management, automation is everything. To avoid having to repeat this process manually in the future, let's delegate the routine workload to Windows:

  • Press the Win + I keyboard shortcut to open Settings.
  • Navigate to System > Storage.
  • Toggle the Storage Sense switch to On.

From now on, this tool will work completely silently in the background, deleting orphaned temporary files and flushing browser caches as soon as the system detects a drop in available storage space.

IT First Aid - Ep. 18: Webcam and Mic not working


You join an important video call and your screen is black, or no one can hear you. You check the USB cables, and everything is fine. The real culprit is often Windows' paranoid privacy management.

Camera not working


1. The Windows Privacy Block

Windows 10 and 11 feature a master switch that disconnects peripherals at the software level. Press Win + I to open Settings. Go to Privacy & security.

2. Unlock Desktop Apps

Scroll down to "App permissions" and click on Camera (or Microphone). Ensure the master switch "Let apps access your camera" is turned On. The most crucial part: scroll to the very bottom and make sure the option "Let desktop apps access your camera" is enabled. Otherwise, legacy programs like Zoom, Teams, or OBS will be completely cut off.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 17: 100% Disk Usage

Disk Usage 100%



You open Task Manager and see the Disk column painted an ominous red at 100%, while your PC stutters and lags. It's often not a hardware failure, but a loop caused by Windows optimization services.

1. Disable the SysMain Service (formerly Superfetch)

This service tries to preload your most frequently used apps into RAM, but on mechanical drives or stressed SSDs, it causes massive bottlenecks. Press Start, type services.msc, and hit Enter. Look for the SysMain service. Right-click it > Properties. Set "Startup type" to Disabled and click "Stop".

2. Tame Windows Search

Continuous file indexing can saturate your disk. Still in services.msc, look for Windows Search. If your disk starts breathing again after stopping this service, consider disabling it temporarily during heavy workloads.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 16: PC taking off? (How to handle overheating)


You opened a slightly more complex Excel file than usual, and suddenly your PC starts making a sound like a Boeing 747 on the runway 🛫. You feel the chassis burning up and start wondering if you can use it to fry an egg 🍳.

Overheating is the sworn enemy of electronics. Not only does it reduce performance (the famous "thermal throttling", where the PC slows down to avoid melting), but it also dramatically shortens its lifespan.

1. Elevate that laptop

If you are using it on a bed or a couch, stop. Fabrics obstruct the bottom air vents. Use a rigid stand. If the fans can't breathe, the PC suffocates.

2. Check the Task Manager

Press Ctrl + Shift + Esc to open the Task Manager. Is there a stuck process using 100% of the CPU for no reason? If so, select it, click on End task, and enjoy the sudden silence.

Task Manager


3. Physical cleaning

If you've had the PC for over a year, the internal heatsinks are most likely a quantum dust generator 💨. A can of compressed air sprayed (while the PC is turned off) into the vents can work miracles.

If you are a tinkerer, it's probably time to change the thermal paste on the processor. But that's a story for another kind of first aid.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 15: Second monitor acting up ("No Signal")

No Signal Display

Working with a single screen after experiencing a dual-monitor setup is a bit like trying to drive by looking only in the rearview mirror. Unbearable. So you bought a second monitor, plugged it in proudly, and... "No signal". The screen stays blacker than your coffee grounds ☕.

Before declaring war on your HDMI cables, make sure Windows knows about your expansionist intentions.

1. The Win + P move

Press the Windows key + P simultaneously on your keyboard. A side panel will fly out. If it is set to "PC screen only", there is your culprit. Select Extend and watch the screen come to life.

2. Force detection

Right-click on an empty spot on the desktop > Display settings. Scroll down a bit and look for the Detect button. Sometimes Windows just needs a little manual encouragement.

3. The "Are you sure?" check

It sounds trivial, but verify that you plugged the cable into the dedicated graphics card (if you have a desktop PC) and not into the disabled motherboard port. It is the most common mistake ever, and nobody ever wants to admit it.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services

IT First Aid - Ep. 14: The Ghost Flash Drive (Plugged in, but not recognized)

Plugging in the USB drive. Hearing the comforting "Tu-dum" Windows sound. Opening File Explorer. Finding nothing. Starting to break a cold sweat because crucial documents are in there.

We've all been there. The "ghost flash drive" is a classic IT annoyance, but often your files are still safe and sound. The problem is simply that Windows is a bit confused and hasn't assigned it a drive letter, hiding it from your view.

The magic trick to make it reappear (Disk Management):

1.      Right-click the Start button and select "Disk Management".


Disk Management

2.      Wait a few seconds for it to load the list of drives. Look down. Do you see a block labeled "Removable" that matches the size of your flash drive? Bingo.

3.      Right-click on it (on the rectangular bar representing the space, hopefully saying "Healthy") and select "Change Drive Letter and Paths...".

4.      Click "Add", pick a letter from the dropdown menu (anything works, like the letter "Z"), and hit OK.

Go back to File Explorer. Like magic, your flash drive will be there, ready to use.

If, instead, Disk Management asks you to "Initialize" the disk... well, brace yourself psychologically, it might have physically failed. 

IT First Aid - Ep. 13: Chrome and its insatiable hunger for RAM

If your computer could talk, it would probably beg for mercy every time you double-click that colorful Google Chrome icon. It's a scientifically proven fact (almost): Chrome devours RAM like there's no tomorrow.

If you keep 20 tabs open "just in case I need them," don't be surprised if your PC starts moving with the agility of a sedated sloth.

The problem is that every tab and every extension runs as a separate process. Great for stability, disastrous for your poor memory.

How to put Chrome on a diet:

1. Enable Memory Saver: Click the three dots in the top right corner > Settings > Performance. Toggle "Memory Saver" on. Chrome will "freeze" tabs you haven't used in a while, freeing up precious RAM until you click on them again.

2. Check Chrome's Task Manager: Yes, it has its own Task Manager!



Press Shift + Esc while in Chrome. You'll see exactly which tab or extension is stealing all the resources. Terminate the culprits without mercy.

3. Clean up extensions: Do you really need that extension that changes your cursor into a cat? Remove anything that isn't strictly essential. Your processor will thank you, and maybe it will stop spinning its fans like a jet engine. 

IT First Aid - Ep. 12: "What was the Wi-Fi password?" (The guide to not throwing the router out the window)

 It’s a classic. A friend comes over, asks for the Wi-Fi password, and you stare at them with the blank expression of someone who just got asked a quantum physics question. Sure, you could get up, walk over to the router, and try to read that 24-character string of tiny letters printed on a faded sticker under a layer of dust... but it's 2026, we have better ways. And what if you changed the default password to "SuperSecret123" and forgot it? Don't panic. There's no need to hard reset the router and reconfigure the smart devices in half your house.


The solution is literally at your fingertips. If you have a Windows PC already connected (or that has connected in the past) to that network, the system remembers everything.

The quick fix:
1. Open the Start menu, type "Control Panel" and open it (yes, the good old interface, we still love it).

Control Panel


2. Go to Network and Internet > Network and Sharing Center.
3. Click on the name of your Wi-Fi connection written in blue.
4. In the small window that pops up, click on "Wireless Properties".
5. Move to the "Security" tab.
6. Check the "Show characters" box. Et voilà. Magic served.

Now you can dictate the password to your friend, making them believe you knew it by heart. You're welcome.

IT First Aid - Ep. 10 Black screen on boot: cursor is there, desktop is not.


You turn on the PC and face a black screen with only the mouse cursor. Don't panic.

1. The Secret Video Driver Shortcut

Often, the graphics driver failed to wake up. Use this keyboard combination: Win + Ctrl + Shift + B. You will hear a beep, the screen will flicker, and the video drivers will force-restart.

2. Restart the Explorer Process

If the screen stays black, the user interface crashed. Press Ctrl+Shift+Esc to open Task Manager. Click "File" > "Run new task". Type explorer.exe and press Enter to bring your desktop back to life.

Need technical support?

Does messing with the Windows terminal or system registries feel like a minefield? If you'd rather not risk your data or don't have time to waste, let a professional handle it.

Discover my IT services